PAYING YOUR WATER & SEWER BILL



Paying Your Water & Sewer Bill


Drive Thru Window Located on West Side of Municipal Building

All accounts are billed monthly.  A 10% penalty will be applied to all bills not paid within 15 days.  The penalty is figured using the current unpaid billed amount.

If you receive a bill that is extraordinarily high, please contact our office as soon as possible.  We will send our service representative out (free of charge) to check for leaks and profile the meter. 

Payment Options I
nclude:

Cash/Check/Credit Card - Municipal Utilities business office (inside or drive-thru), mail, outside drop-off box

Online Payments - Credit Card, Debit Card, Electronic Check
To pay your bill online click on the following web address: https://Jacksonville.merchanttransact.com

Direct Debit
Payment taken directly out of your checking or savings account every month.
Direct Payment Application

There will be a $10.00 collection fee for all payments collected by our Service Representative.

Night Deposit Box Located East Of Drive Thru Window

Please save your payment receipt when you pay your bill with cash.

There will be a $25.00 fee added to any account where non-sufficient funds have been used for payment.  These accounts will be subject to termination without notice.


Administration:
Business Office: Located at:  200 W. Douglas 
                                               Jacksonville, IL 62650
                           (Office Hours 8:00am- 4:30pm)

Mailing Address:  200 W. Douglas
                             Jacksonville, IL 62650-2040
 
Phone: (217)479-4615    Text: (217)370-4122  Fax: (217)245-2822
For Weekend/Evening Emergencies: (217)479-4660
Superintendent of Administration - Sally Long slong@jacksonvilleil.gov